Wagging Green Pet Products

Return Policy

General Terms

All products sold by Wagging Green are brand new and are manufactured in the USA to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped by common carrier and become the sole property of the purchaser upon delivery to the specified shipping agent.

For shipping damage, customers should file claim to USPS immediately. Any discrepancy, including wrong items or missing items, should be reported to Wagging Green within 24 hours. Our items are hand made in the USA, and sometimes we may need to have an item made prior to shipping, but we strive to have all packages shipped within three business days or less.

Because of the nature of the Internet, online ordering your purchase from Wagging Green acknowledges that you have read and agree to these terms and conditions.

Wagging Green, Inc. Return Merchandise Authorization (RMA) Policy

All order changes or cancellations should be reported prior to shipping via email to [email protected].

Unused, unworn items complete with their original packaging intact may be returned within 30 days of receipt for a replacement or a refund. Defective items may be returned for a replacement item. We do not accept returns without an RMA. To obtain an RMA, send us an email at [email protected]. See Return Procedures section below for more information.

Defective return does not include returns for incompatibility. Ensure proper size selection prior to ordering. See our Sizing Tips and Guideline page for details.

Wagging Green reserves the right to replace defective items or to issue a refund as Wagging Green sees fit.

All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.

There will be no refund for shipping under any circumstances.

Clearance items are sold “as is” and are not returnable or refundable.

All returns require prior authorization and must be returned complete and include the original packing. To request a Return Merchandise Authorization, email [email protected]. We will issue an RMA number. Please clearly write the number and details regarding why the item is being returned on a sheet of paper and enclose with the returned merchandise. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (9:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

What This Warranty Does Not Cover
This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic or metal surfaces and all other exposed parts that are scratched or damaged due to normal use.

Limits and Exclusions
There are no expressed or implied warranties except as listed above. Wagging Green shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

Clearance items are sold “as is” and are not returnable or refundable.

State and Provincial Law Rights
Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state and from province to province.

Return Procedures
All returned products must be accompanied by a Return Merchandise Authorization (RMA) number. We do not accept returns without an RMA. To obtain an RMA, send us an email at [email protected].

Please include the following information in your email.

  • Full name of purchaser (i.e., name of buyer)
  • Email address used to place order (i.e., [email protected])
  • Your original order number and the reason for the return

If the product is defective or damaged, please tell us if you want an exchange for the same product

Once you have an RMA, ship the product back to us. You’ll need to cover the cost of shipping, unless given alternative instructions from an authorized Returns Representative. Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise.

When your return has been received and processed, we will credit your account or ship you a new product. Any items marked “Back-ordered” are temporarily out of stock. We will ship them to you immediately when they are available.